hightimesweedshop is most grateful to always serve you clients, without your interest in smoking our work is useless. Once a purchase is complete and for any reason you decide to change of mind, we are ready to hear from you and complete your refunds. But please be aware that once you are refunding our products they should be in a very suitable condition as from when it was delivered to you, the seal, branding should not be altered. Thanks
Refund Process
In order for an item to be refunded, please kindly email customer service using our contact page form to obtain a Refund Merchandise Authorization (RMA) ID number. Once you receive the RMA number, package the product in safe packaging with prove of purchase, and from there we rest assure to get your cash refunded.
please be aware that it will be your responsibility to handle all charges relating to the refund of the product.
Completion of Refunds
Once we receive the returned product and access it making sure it is in good shape, we will then proceed with your refund or exchange. The process of refunds may take 3-5 business days and you will definitely receive an email about the refunds.
Damages
For any damaged item, please kindly reach us at the customer service number in the contact page and refund or exchange process will be done
Questions
For more questions kindly visit our contact page and either call or email us. thanks